Telenova Ltd
Telenova Ltd operates in the highly competitive telecommunications industry in the UK. Providing various communication services to its customers.
In today’s world, telecommunication is a vital service that connects people and businesses across the globe. With such a critical role to play, telecommunications companies strive to maintain the highest standards of performance and reliability. Ensuring that their clients can stay connected at all times. Whether it’s through traditional phone lines, mobile networks, or the internet, telecommunications has become an integral part of our daily lives.
Telenova prides itself on providing round-the-clock service to its clients. Ensuring that all aspects of their business communication needs are met at any time of day or night.
Certification
In 2015, the ISO 9001 standard underwent a revision, placing a greater emphasis on providing industry-leading customer service. Utilising tools to monitor, evaluate, and continuously improve. This shift aligned with the objective of Telenova putting the customer at the forefront and being guided by their needs and feedback. This is what drove them to look at obtaining UKAS ISO 9001 Certification.
Process
Their supplier highly recommended Interface NRM, as the Certification Body to help them obtain UKAS ISO 9001 Certification.
Implementing a Quality Management System (QMS) can be a daunting task, but it doesn’t have to be. One of the biggest challenges for Telenova was translating the technical language of the ISO standard into terms that make sense for their organisation. However, once they had a clear understanding of the requirements and how they apply to the business, developing and implementing a QMS was found to be an enjoyable and rewarding experience.
Benefits
At Telenova, they believe certification is key to maintaining high standards whilst also constantly improving their services for their clients. By undergoing the certification processes, they are able to focus on areas that need improvement and ensure that we are providing the best possible service.
Final Thought
Finally, our last thought comes from Michal Ciak who is the Operations Manager at Telenova Ltd
‘If customer service is important to your business then this is a standard that you need to achieve.’
