What is ISO 9001?

This week we have been busy certifying clients from the Software Development and Printing Industries in Bath, Glasgow and Derbyshire. But what is ISO 9001 and how could it be of benefit to your company?

ISO 9001 is a standard that sets out the requirements for a quality management system. It helps businesses and organisations be more efficient and improve customer satisfaction.

It was first published in 1987, so it has been around for many years. It is regularly updated to ensure that it remains relevant to today’s business environment. In its latest version ISO 9001:2015 it incorporates elements such as a stronger focus on stakeholders and the wider context of an organisation to fit the evolving needs of modern business.

ISO 9001:2015 is designed to be flexible enough for use by different types of organisations. For this reason it does not specify what the objectives relating to ‘quality’ or ‘meeting customer needs’ should be. Instead it requires organisations to define these objectives themselves and continually improve their processes to reach them.

Want to learn more?

You can learn more about this on the International Organization for Standardization website at www.iso.org/home.html

You can also contact us here at Interface, and one of our dedicated team will be able to assist you with any questions you may have. You can call us on 01952 288325, initiate a live chat or fill out our online enquiry form.